Vodacom customer care number
The Vodacom customer care number is 082 135, and it is free from a Vodacom phone. Vodacom also has separate lines for cancellations, upgrades, fibre, repairs and insurance, and calling the right one first saves you being transferred.
The short answer
Call 082 135 from your Vodacom phone, free. From abroad, call +27 82 135. To cancel a contract, call 082 1958. On WhatsApp, Vodacom’s assistant TOBi is on 082 009 8624, day and night, and can get a person to call you back.
Every number checked against vodacom.co.za on 3 Nov 2026.
Vodacom numbers by what you need
| What you need | Number | Notes |
|---|---|---|
| Customer care | 082 135 | Free from a Vodacom phone |
| From outside South Africa | +27 82 135 | |
| Cancel a contract | 082 1958 | Vodacom’s cancellation department |
| Sales and upgrades | 082 17844 | |
| Fibre | 082 1904 | Option 3 to cancel fibre |
| Repairs | 082 1944 | |
| Device insurance | 082 1952 | |
| Life insurance | 082 124 | |
| Accounts in arrears | 082 1946 | Subscriber collections |
| Customers with disabilities | 082 12580 | Choose “Speak to a Consultant”, or SMS 12580 |
| Business support | 082 1940 | Monday to Friday, 8am to 5pm |
| Business sales | 082 1960 | WhatsApp 072 822 2611 |
Vodacom on WhatsApp
TOBi, Vodacom’s virtual assistant, is on WhatsApp at 082 009 8624 and by SMS at 082 009 4975. Vodacom says TOBi is available 24/7 and can get a person to call you back or connect you to a live agent at any point. It handles balances, airtime advances, bundles, PUK numbers, SIM swaps and invoices. Vodacom’s cancellation page also gives 082 622 3509 for WhatsApp messages.
How to speak to a person at Vodacom
Vodacom doesn’t publish the menu options for 082 135, and they change, so listen to the options rather than pressing from memory. Two routes are published: TOBi on WhatsApp can hand you to a live agent or arrange a call back, and the line for customers with disabilities, 082 12580, has a “Speak to a Consultant” option.
Have this ready before you call
- The Vodacom number the call is about, and your ID number if you’re the account holder
- Your account number for anything about a bill or a contract
- Dates and amounts for a disputed charge
- A pen for the reference number they give you
Stopping charges you didn’t ask for
Content subscriptions (WASP services) are stopped without calling anyone: dial *135*997# and choose to stop one service or all of them, or SMS STOP ALL to 31050.
The full steps are in our guide to cancelling subscriptions on Vodacom.