An after hours answering service that does more than take a message
An after hours answering service should do more than read out your hours. Speaks picks up at night, on weekends and whenever your line is busy, works out what’s urgent, and reaches whoever is on call.
Coming soon. This is what Speaks is being built to do, and not all of it works yet.
You say
“After five, or when we’re busy, you take it. Burst pipes go to whoever’s on call.”
It does
It answers as your business, finds out what’s wrong, decides from your rules what can wait, and rings your on-call person when it can’t.
You get
A clear morning list of what came in overnight, with urgent jobs already handled.
What it handles
- Night, weekend and public holiday calls
- Overflow when every line is busy
- Your own rules for what counts as urgent
- Telling the customer what happens next
Where it stops
It follows your rules for urgent calls and doesn’t promise what you haven’t approved. If it can’t reach anyone, it tells the caller honestly and keeps trying.
Questions
Can it answer only when we’re closed or busy?
Yes. You choose the hours, and whether it takes calls your staff don’t get to.
Who does it ring for urgent calls?
Whoever you put on the on-call list, in the order you set.
Does it work on public holidays?
Yes. You set which days count as closed.
Be first on the line.
Speaks is coming soon. Tell us what you want it to do first, and we’ll call you when your turn comes.