Never wait on hold again
Nobody should have to wait on hold for 40 minutes to ask one question. Speaks rings your insurer, bank, municipality or courier, gets through the menu, sits through the music, and explains the job to whoever finally answers.
Coming soon. This is what Speaks is being built to do, and not all of it works yet.
Your insurer
You say
“Ask my insurer where claim 20418 is, and get a reference number.”
It does
It presses the right keys, holds without complaining and explains what you need to the person who answers.
You get
The answer, the reference number and who said it, with the whole call written down.
What it handles
- Phone menus and long queues
- Claim, account and order questions
- Reference numbers read back
- Ringing you in if they insist on speaking to you
Where it stops
Some companies will only speak to the account holder. When that happens, it tells you and sets out what they need. It never pretends to be you.
Questions
Which companies can it call?
Any company with a phone line, about your own account or order.
Will they speak to it?
Some will and some want the account holder. It tells you which, and what they need.
What’s the longest it’ll wait?
You set a limit, so it doesn’t sit on the line for ever.
Be first on the line.
Speaks is coming soon. Tell us what you want it to do first, and we’ll call you when your turn comes.