A customer satisfaction survey people actually answer
A customer satisfaction survey on the phone gets you real words, not just a star. Speaks rings your own customers after a job, asks two or three short questions, and sends you the scores along with what they said.
Coming soon. This is what Speaks is being built to do, and not all of it works yet.
“Friendly guys, but they came two hours late.”
You say
“A day after each job, ask how it went and whether they’d recommend us.”
It does
It keeps the call under a minute, listens properly, and flags unhappy customers right away.
You get
Scores over time, the words customers used, and a list of people to ring back.
What it handles
- Short questions you choose
- Scores added up automatically
- Unhappy customers flagged at once
- Happy customers noted for a review request
Where it stops
It doesn’t argue with feedback or make promises to fix things. It passes unhappy customers to you.
Questions
How long is each call?
Usually under a minute. You choose the questions.
Will people answer an AI’s questions?
That’s one of the things early access will test. You’ll see the real answer rates.
Who sees the results?
Only you and the people you give access to.
Be first on the line.
Speaks is coming soon. Tell us what you want it to do first, and we’ll call you when your turn comes.