AI customer service that actually picks up the phone
AI customer service on the phone answers your customers straight away, without a queue. Speaks finds their order or account, deals with the everyday questions from your own information, and hands the hard ones to your team with everything already written down.
Coming soon. This is what Speaks is being built to do, and not all of it works yet.
Support line
10:27You say
“Answer our support line. Here are our policies, and this is where orders live.”
It does
It works out who’s calling, looks up what it’s allowed to, answers the question and logs what it did.
You get
Fewer calls for your team, and full notes on the ones that do reach them.
What it handles
- Where’s my order?
- Opening hours, returns and policies
- Changing details on an order or booking
- Handing over to a person, with the story so far
Where it stops
It sticks to your policies and won’t promise refunds or make exceptions you haven’t allowed. Upset customers and hard cases go to a person.
Questions
Does it replace my support team?
It takes the repeat questions, so your team gets the calls that need a person.
Can it see our orders?
Yes, once your system is connected, and only what you allow.
What about angry customers?
You set when it hands over. Anyone can ask for a person.
Be first on the line.
Speaks is coming soon. Tell us what you want it to do first, and we’ll call you when your turn comes.