Telkom customer care number
The Telkom customer care number depends on your service: 081180 for mobile and 10210 for fixed broadband. For sales, billing and cancellations, Telkom’s contact page gives 10213.
The short answer
Mobile: call 081180. Fixed broadband (fibre and ADSL): call 10210. Sales, billing or cancellations: 10213. Self-service on WhatsApp: 0811 601 700.
Every number checked against telkom.co.za on 3 Nov 2026.
Telkom numbers by what you need
| What you need | Number | Notes |
|---|---|---|
| Mobile customer care | 081180 | A menu that also handles account changes |
| Fixed broadband (fibre and ADSL) | 10210 | |
| Sales, billing and cancellations | 10213 | |
| WhatsApp self-service | 0811 601 700 | Usage, upgrades, recharges and deals |
| SMS self-service | 081 160 1820 | Balances, vouchers and bundles |
| Self-service menu | *180# | |
| Check your balance | *188# | Or call 188 |
| Call me back | *140*number# | The number you want to call you |
Cancelling with Telkom
Telkom’s help page says to call a consultant to cancel or to follow up a cancellation: 10210 for fixed broadband and 081180 for mobile. Its mobile contact page gives 10213 for sales, billing and cancellation queries.
Have this ready before you call
- Your Telkom account number and the number or service the call is about
- Your ID number if you’re the account holder
- For a fault: when it started and what you’ve already tried
- A pen for the reference number
Skip the call for simple things
Balances, recharges, bundles and upgrades are on WhatsApp at 0811 601 700, by SMS to 081 160 1820, on *180# and in the My Telkom app. Telkom also has a chat on its help pages.