MTN customer care number
The MTN customer care number is 135 from an MTN phone, and those calls are free. From any other phone, dial 083 135. MTN’s own service charter promises to answer within three minutes.
The short answer
Dial 135 from your MTN phone, free. From another network, call 083 135. MTN Chat on WhatsApp is 083 123 0011, open all day, every day.
Every number checked against mtn.co.za on 3 Nov 2026.
MTN numbers by what you need
| What you need | Number | Notes |
|---|---|---|
| Customer care from an MTN phone | 135 | Free from any MTN number |
| Customer care from another phone | 083 135 | |
| MTN Chat on WhatsApp | 083 123 0011 | All day, every day |
| See and stop content subscriptions | *155# | Dial from your MTN phone |
| Cancel a contract | 135 | Ask for an agent; give 20 days’ notice |
| customercare@mtn.com | From MTN’s service charter | |
| Report fraud | Fraudhelp@mtn.com |
What MTN promises when you call
MTN’s customer service charter says calls to 135 are answered within three minutes, are free from any MTN number, and that it can help in a number of languages. If you’ve contacted MTN and heard nothing for 14 days, its contact page sends you to its Complaints Management team.
MTN on WhatsApp
MTN Chat runs on WhatsApp at 083 123 0011, with no sign-up. MTN says it’s available all day, every day, for balances, recharges, bundles, invoices, payment arrangements, debit order dates, SIM swaps and subscriptions. Prepaid and contract customers both use it, and people on other networks can recharge an MTN number through it.
Have this ready before you call
- The MTN number the call is about, and your ID number if you’re the account holder
- Your account number for anything about a bill or a contract
- Dates and amounts for a disputed charge
- A pen for the reference number
Cancelling with MTN
Content subscriptions are stopped by dialling *155#. A contract is cancelled through an agent on 135, with 20 days’ notice before it ends. Both are covered step by step in our MTN guides.