How to cancel DStv
To cancel DStv, you schedule a disconnection on dstv.com, in the MyDStv app or on WhatsApp, and it takes effect on your next payment date. You don’t need to phone, though the call centre can help if you’d rather.
The short answer
On dstv.com, go to My Products, choose the package and use the Disconnect option to schedule the disconnection. It takes effect on your next payment date. The same can be done in the MyDStv app or on WhatsApp (060 060 3788).
Steps checked against dstv.com on 3 Nov 2026.
Cancel on the DStv website
- Sign in on dstv.com.
- Go to My Products and choose the package you want to cancel.
- Look for the Disconnect icon and schedule your disconnection.
- Your service stays on until your next payment date.
Cancel in the app or on WhatsApp
- In the MyDStv app (South Africa only; you need to register)
- On WhatsApp: save 060 060 3788 and type “Hello”
If your DStv came with a deal
DStv says that if you took a deal that includes a DStv subscription, cancelling the subscription also cancels the contract.
Changing your mind
You can reconnect through the same channels: the website, the MyDStv app or WhatsApp.
If you’d rather call
The DStv call centre is open from 08:00 to 22:00 every day: 011 289 2222, 031 710 2222 or 021 508 2222. Have your smartcard or customer number ready.