DStv contact number
The DStv contact number for Johannesburg is 011 289 2222, and the call centre is open from 08:00 to 22:00, seven days a week, public holidays included. DStv also lists numbers for Durban and Cape Town, and handles most account changes on WhatsApp.
The short answer
Call 011 289 2222 (Johannesburg), 031 710 2222 (Durban) or 021 508 2222 (Cape Town), 08:00 to 22:00 every day; standard rates apply. It is not a 24-hour line. On WhatsApp, save 060 060 3788 and type “Hello”.
Every number and hour checked against dstv.com on 3 Nov 2026.
DStv numbers and channels
| Channel | Number | Hours |
|---|---|---|
| Call centre, Johannesburg | 011 289 2222 | 08:00 to 22:00, every day |
| Call centre, Durban | 031 710 2222 | 08:00 to 22:00, every day |
| Call centre, Cape Town | 021 508 2222 | 08:00 to 22:00, every day |
| WhatsApp self-service | 060 060 3788 | Type “Hello” to start |
| Live chat on dstv.com | Chat icon, bottom right | 07:00 to 23:00, every day |
| USSD | *120*68584# | From the cellphone number on your account |
Is DStv customer care 24 hours?
No. DStv says its call centre is open from 08:00 to 22:00, seven days a week, including public holidays. Live chat runs a little longer, from 07:00 to 23:00. WhatsApp self-service and the MyDStv app handle routine changes at any time.
What you can do without calling
- See what you owe, clear errors, view transactions and reconnect: dial *120*68584# from the number registered with DStv
- Manage your account in the MyDStv app (South Africa only; you need to register)
- Schedule a disconnection on dstv.com, in the app or on WhatsApp
DStv service centres
| Centre | Weekdays | Saturday |
|---|---|---|
| Randburg: Oak Avenue and Grove Street, Ferndale | 08:00 to 17:00 | 08:00 to 17:00 |
| Durban: Sky Towers, 275 Anton Lembede Street | 07:30 to 16:00 | 08:00 to 14:00 |
| Umhlanga: The Glass House, 309 Umhlanga Rocks Drive | 08:00 to 17:00 | 08:00 to 14:00 |
| Cape Town: MultiChoice Customer Centre, N1 City | 08:00 to 17:00 | 08:00 to 14:00 |
All are closed on Sundays and public holidays. DStv says the Polokwane centre is permanently closed for face-to-face service.
Have this ready before you call
- Your smartcard or customer number
- The ID number of the account holder
- The error code on screen, if that’s why you’re calling